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Airline complaints : ウィキペディア英語版 | Airline complaints Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved. ==Airline complaints in the US== According to the (Airline Quality Rating 2007 ) report, airline hassles in the United States have increased since 2005.〔(Airline Hassles On Rise - News - MSNBC.com )〕 The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage. This may be due to passengers being more forgiving since 9/11.〔(USATODAY.com - Today In the Sky: Archives )〕 However, there is also criticism about whether the number of official complaints truly reflects the experience passengers are encountering, considering the difficulty passengers have in finding out how to issue a formal complaint.〔(USATODAY.com - Speak up: How to file your airline complaints )〕 Furthermore, complaints about airline complaints have increased in the US, showing that those who are able to complain, are dissatisfied with the results.〔(AirportBusiness.com » Article » Airline Passenger Complaints Up Sharply )〕
抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「Airline complaints」の詳細全文を読む
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